Please read the following before booking
What safety measures will you have in place?
All performances operate in line with the latest guidance from the Scottish Government.
Health and Safety precautions:
• Restrict audience numbers to maintain physical distancing at all times.
• Audience members will be shown to their seats on arrival.
• Ask all audience members to use the Check-in Scotland app once seated.
• Refreshments will be delivered to seats.
• All seats will be sanitised between performances. Seats are plastic to allow this to happen. Audience members are welcome to bring their own cushion.
• Staff and stewards to wear PPE to keep them safe.
• Staff, stewards and performers are testing regularly for Covid-19.
• Free, fast and regular testing for people who do not have symptoms of coronavirus (COVID-19) is available to everyone in Scotland.
• Hand sanitiser is provided.
• Performers remain at least 3m away from audience members at all times during the performance.
Booking terms and conditions
Please make sure all people included in your booking read and understand the following instructions.
As a requirement of booking, we ask that:
• Members of your booking are in the same household or extended household group.
• Book tickets in advance and present them at the entrance as an e-ticket on your phone or tablet. Please help us reduce our environmental impact and only print your e-ticket if necessary.
• Help us to be compliant with the Scottish Government’s Test and Protect programme. As a requirement of booking, you consent for your contact information to be passed on to NHS Scotland should it be required for Test and Protect purposes.
• Observe all signage and instructions from event staff, and maintain a 2m physical distance from other groups. This is for your own personal safety and the safety of others.
• Avoid touching seats that are not your own.
How will the seating work?
Tickets will be sold in ‘pods’, in groups of 1, 2, 3 or 4. You’ll need to choose your pod, based on the size of group you will be attending with. Please ensure all people within your group are members of your household or extended household in line with current Scottish Government guidelines. Tickets within the same pod must be purchased at the same time and in a single transaction. This is so that we can maintain appropriate physical distancing between groups.
Stewards will show you to your seat on arrival. You must arrive with all members of your pod so that we can seat you together. Please email firstname.lastname@example.org well in advance of the performance if you have any accessibility requirements. Free essential companion tickets are available for those who need them on our booking site – just make sure you select the appropriate ticket.
Will I receive tickets in the post?
No – only e-tickets will be available for this performance. Ideally you should show this on your mobile device when you arrive. We will use a scanning app to record attendance, so please make sure you have the QR code (found on the e-ticket) ready when you arrive. Please only print your ticket if absolutely necessary.
If you have any issue with your booking, please email email@example.com
Will tickets be available on the day?
In order to keep the entrance as clear as possible, you will not be able to purchase tickets from our event staff on the day. However, tickets will be available to book online up until the scheduled start time of the performance, subject to availability. We advise booking as early as possible to avoid disappointment. Picnics will only be available until 5pm on 13 July so please book before then if you wish a picnic. Drinks and snacks will be available to purchase on site up until 15 minutes before the performance so please arrive in plenty of time if you wish to make a purchase.
What will be in my picnic and where do I collect it?
Find out more about picnics here and if you buy a picnic in advance then we will have it ready for collection at our box office before the concert. Please arrive in plenty of time.
Will there be an interval?
No, there will not be an interval. The approximate running time of the show is one hour.
What time should I arrive?
Doors will open 60 minutes before the start of the performance. Refreshments will be available to purchase up to 15 minutes before the start of the performance from Social Bite who are providing catering. Please allow plenty of time to be seated and get settled. See below for our latecomers policy.
What will happen when I arrive?
Safe queuing points will be indicated by signage and front of house stewards. You’ll need to show your e-ticket when you arrive at the entrance. This will be attached to your Booking Confirmation email. You can show your e-ticket on your phone or tablet, or print if necessary. Our stewards will scan your ticket and direct you to your seats.
What happens if I’m late?
If the performance has already started, our stewards will seat you near the entrance. This will ensure a safe distance is kept from other audience members, and avoid disturbing both them and the performers. If you arrive late to the performance and other members of your group are already seated, we regret that we may not be able to seat you together.
What happens if there is bad weather?
A large canopy will cover the audience seating area, so if at all possible the show will continue as planned. Our performers will also be undercover. If bad weather (strong wind) means the performance is not possible, we will let you know as soon as we can and issue you with a full refund. Please note that there will be no heating, so please dress appropriately for the Scottish weather! You are welcome to bring your own blankets.
Will there be toilets available?
Yes, toilets will be available, including an accessible toilet. These will be kept to a very high standard of cleanliness. Please follow signage through the performance area to guide you safely to them.
Will there be a cloakroom available?
No, we will not be able to provide cloakroom facilities for these performances. Please keep your belongings with you at all times and do not bring any large items.
Where can I park?
There is a drop off area by the entrance, which is around the corner from Edington Street on Corn Street. If you wish to make use of drop off facilities, our car parking stewards will be on duty. Please wait to be directed to the correct area.
If you are a Blue Badge holder and require parking close to the venue, please let us know in advance by emailing firstname.lastname@example.org with your vehicle registration number so that we can reserve a space for you.
Some on street parking is available. Please note that parking meters are in force from Monday to Friday, 8am-6pm. The nearest car parks are the Burnside Street Car Park (approx. 7 minute walk), Dundasvale Car Park (approx. 10 minute walk), Cambridge Street Car Park (approx. 12 minute walk) and Concert Square Car Park (approx. 15 minute walk). Please check parking restrictions and charges before traveling.
Can I bring my bike?
There is no bike parking available on site, however you can utilise the covered lock up facility at the RCS Wallace Studios just across the road.
Can I reach the venue by other forms of transport?
Glasgow Queen Street and Glasgow Central Stations are both a 25 minute walk from the venue so you may find it more convenient to travel to Cowcaddens Subway which is just 7 minutes on foot from 40 Edington Street. Buses also run from the city centre up Garscube Road and stop at the end of Corn Street.
Can I bring my dog?
Assistance dogs are welcome, but we regret that we are unable to allow other dogs into the performance area.
What if I am unwell, or unable to attend for any other reason?
If you are unable to attend your chosen performance, please email email@example.com by 4pm the day before the performance to guarantee your refund.
What happens if the performance needs to be cancelled due to local lockdown restrictions?
Scottish Ensemble reserves the right to stop a performance and the right to cancel due to unforeseen circumstances. In the event of this happening, a public announcement will be made at the earliest opportunity. We ask that audience members check their emails before they leave for the performance.